Case Study
How Truecaller optimized revenue operations for RevOps team using Stackit
Truecaller seamlessly integrated Chargebee with Google Sheets using StackIt. Automating daily reporting for Truecaller's RevOps teams.
Summary
Truecaller for Business, renowned for providing 'verified' status to combat spam calls globally, faced challenges in manual reporting processes for the RevOps team. StackIt stepped in to help them automate reporting from Chargebee, addressing data silos and customization needs. This saved 7 hours per week and laid the foundation for more dynamic and timely reporting, enhancing Truecaller's RevenueOps efficiency.
What were the challenges faced by the Truecaller team?
Manual Reporting from Chargebee: The RevOps team faced the daunting task of manually producing 8-10 reports, leading to delays and the risk of errors. The need for frequent tracking of custom reports only added to the complexity, especially as the business scaled.
Data Silos and Lack of Automation: The integration issues among Chargebee, Looker, and internal databases posed significant hurdles. The absence of a suitable automation tool for highly customized reports and the lack of developer resources for creating a custom dashboard exacerbated the problem.
How StackIt Solved the Problem?
Customized Reports Automation - StackIt automated these customized reports on Google Sheets, meeting the unique requirements of Truecaller's RevOps team.
Since StackIt runs on top of Google Sheet - The revenue Operations team didn’t have to learn any new SaaS tool or go through a long procurement process. Being proficient in Google Sheets helped to automate these reports in a day instead of months.
Impact on Business
The automation of reporting resulted in 7 hours per week of time savings for the RevOps team.
StackIt's solution provided the ability to drill down into subscription data, allowing granular insights for improved decision-making.
Conclusion
StackIt's collaboration with Truecaller showcases a transformative shift in automating manual reporting processes, reducing delays, and enhancing data coherence. The integration of StackIt's solution aligns with Truecaller's commitment to efficiency, setting the stage for further advancements in their revenue operations.
Discover how StackIt can streamline your reporting processes and improve data coordination. Try out StackIt today on your own or book a demo to automate your data analysis and reporting workflows.